![]() ![]() ![]() ![]() If you are dealing with the accounting department, it might be time to get your client involved again as they have a vested interest in seeing you get paid in a timely fashion so the work can go on.Īnd that’s because this is an ideal time frame to cease current and future work. Be clear that you need to be paid and make sure you’re talking to the right person. However, it’s perfectly fine to state your terms for late payments right up front and then be sure to itemize them on the next bill.Īt this point, you may want to dial up your persistence. Hitting a customer with an unexpected late fee could cause more animosity than it’s worth. You can also begin assessing late payment fees-but this is important-only if you have first explained it in your new client onboarding. In addition to email, send it via snail mail, which might get their attention. If you have already spoken with the client, resend the invoice, along with any new charges, and reference the conversation you had and any concrete plans they had stated to send payment. Keep calm and stay professional in your follow-up. Sending a reminder that their payment is due next week gives them a heads up, and may get the money you’re owed in your hands more quickly.Ī payment this late may feel like it is bordering on rude, but that doesn’t mean you should be. The most common payment term is “Net 30,” which means the recipient must pay their invoice within 30 days of the invoice date.īe proactive and remind customers of their outstanding payments. Adding a date gives them a concrete target to meet. You may be tempted to put “immediate payment,” but that can be confusing to some clients. Without clear payment terms, it’s your word against theirs when an invoice is actually “late.” You should also check that your payment terms and due date are featured in a prominent place on your invoice design. If you haven’t yet catalogued your products or services, it’s a worthwhile exercise that can make everything from marketing your business to sending invoices more efficient in the future. Distinct project numbers for pre-defined deliverables.That’s why you want to make sure you’ve included all the information a client needs. ![]() Make it clear on the invoice what your customer is paying forĬlients are more likely to pay on time when the invoice makes what they’re paying for crystal clear. If your client hasn’t paid you on time, ask, “Would you prefer to pay another way?” may be all it takes to get paid on-time in the future.Ģ. If they pay for everything by credit card, and you’re asking for a check, they may not ever find the time to locate their chequebook, get a stamp, and put the check in the mail. It’s an extremely common situation: a client becomes accustomed to paying for almost everything one way, only to become inconvenienced when that payment method isn’t available. How they like to pay: Offering your customers more payment options, such as credit card or e-transfer, ensures that there’s no holdup for an easily avoidable reason.Make sure you know the procedure to expedite smoother, faster payments. Who should get the invoice: Sometimes it’s the client themselves, sometimes it’s the accounting department, or both.There’s always next time.īut it can be easier to get payment if you’ve determined these two specific logistics of what your client wants and needs in an invoice: If it’s too late for that, don’t beat yourself up. Agree to a preferred invoice payment method up-frontįor faster payments, hold the invoice conversation right at the start, before you do the work. ![]()
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